Help center
Straight answers about Room Order.
Does the guest need to download an app?
No. They scan the QR with their phone camera and the menu opens in the browser. No downloads, no sign-ups, no passwords.
How does the guest pay?
They can charge the order to their room folio or pay on delivery, as you configure it. Charge-to-room stays tied to the stay because the ordering engine and the front desk are the same system.
Do I need new hardware for the kitchen?
No. The kitchen panel runs on any tablet, computer or screen with a browser. Print the QR codes and you are done.
What if a dish runs out in the middle of the night?
Turn it off from the panel and it disappears from the guest menu instantly. No awkward “we are out of that” calls.
Can I have different menus per schedule or per area?
Yes. Each menu section lives in its own hours (breakfast, dinner, 24/7 snacks) and each outlet can have its own menu: room, pool, spa, lobby.
How long does implementation take?
Loading your menu with photos and generating the QR codes takes hours, not months. There is no integration project because the engine already lives inside the hotel system.
Does this raise the average order value?
The photo menu and in-flow suggestions give guests more reasons and zero friction to order more. We will not promise you a percentage: your own reports will show the real number for your hotel.
Does Room Order charge a commission per order?
No. 0% commissions. Everything the guest pays for their order stays in your hotel.
Turn every room into your best table
Book a demo and watch your menu, your kitchen and your room folio work as one system.